Luxury Concierge Lead – Premier Retail Experience

Jones Lang LaSalle Incorporated; Washington (District of Columbia); On-site; USD 63,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Medical/Dental/Vision

Parental leave

Paid time off

Daily Pay

Job summary

Jones Lang LaSalle in Washington, DC, is seeking a Hospitality Supervisor to lead our Concierge Team in a premier retail environment. You will oversee daily operations, deliver exceptional guest service, and build strong relationships with retailers, property management, and community partners.

The ideal candidate has a Bachelor’s degree and 3–5 years in hospitality or retail management, with proven leadership, scheduling, and communication skills.

Qualifications

• Bachelor’s degree or equivalent education/experience required.
• Three to five years of progressive experience in hospitality, guest services, or retail management.
• Strong leadership skills with experience managing, training, and scheduling a team.
• Excellent verbal and written communication skills with a diplomatic approach to problem-solving.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace.
• Deep knowledge of local attractions, dining, cultural institutions, and transit options.
• Ability to stand for extended periods, walk the property, and assist with light event set-up.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Lead, coach, and motivate the concierge team to deliver best-in-class guest service.
• Manage team scheduling, timecard approvals, and lobby presentation standards.
• Build strong relationships with local community partners, hotels, and attractions.
• Partner with property management to execute marketing events and community programs.
• Maintain deep knowledge of the property and local trends to provide premium recommendations.
• Serve as a key brand advocate for the property and represent the concierge program across departments.
• Drive operational goals and KPIs while ensuring team flexibility during peak times.
• Keep stakeholders informed of property activities, guest feedback, and strategic recommendations.
• Cultivate a supportive environment, as we believe the most effective teams are built when everyone is empowered to thrive.

Skills

Leadership

Guest services

Team management

Communication

Scheduling

Adaptability

Education

Bachelor’s degree or equivalent education/experience

Tools

Microsoft Office

Google Workspace

Job description

Jones Lang LaSalle in Washington, DC, is seeking a Hospitality Supervisor to lead our Concierge Team in a premier retail environment. You will oversee daily operations, deliver exceptional guest service, and build strong relationships with retailers, property management, and community partners.

The ideal candidate has a Bachelor’s degree and 3–5 years in hospitality or retail management, with proven leadership, scheduling, and communication skills.