Concierge Manager at The Wren

JBG SMITH; Washington (District of Columbia); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Housing discount

Job summary

JBG SMITH in Washington, DC is seeking a Lead Concierge to create exceptional experiences for residents from the moment they arrive at the property. You will lead, train, and coach a concierge team, ensuring top-tier service and quick problem solving.

Responsibilities include welcoming residents, coordinating tours for prospective tenants, connecting residents with premium local services, and staying knowledgeable about the neighborhood to recommend the best coffeeshops and events.

Qualifications

• Experience in customer service-related fields such as hospitality, retail, or restaurants.
• Prior leadership and supervisory experience.
• Strong interpersonal skills and a desire for learning and professional development.
• Strong aptitude for computer systems and software.

Responsibilities

• Building a strong and cohesive concierge team including assisting, training, and coaching new members while providing feedback to improve service.
• Delivering a warm greeting to current and prospective residents to welcome them home.
• Providing information to prospective residents and coordinating tours to assist leasing.
• Connecting residents with high-end services available in the community.
• Developing knowledge of the neighborhood to recommend local coffeeshops, art exhibits and events.
• Maintaining a highly organized front desk for packages, dry-cleaning deliveries and room reservations.
• Participating in community activities and social events to build resident relationships.
• Responding quickly to resident requests and solving problems to drive satisfaction.

Skills

Customer service

Leadership

Interpersonal skills

Computer systems

Job description

WHO WE ARE

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

POSITION SUMMARY

Lead Concierges enjoy the opportunity to create extraordinary customer experiences that start the moment a person first walks through the front door. Driven by a desire to build relationships, Lead Concierges naturally excel at anticipating needs and providing superior service so that our customers know that their needs are our highest priority.

WHAT YOU'LL DO

• Building a strong and cohesive concierge team that is motivated to perform including assisting, training, and coaching new team members while providing feedback to continuously improve the level of service
• Delivering a warm greeting to current and prospective residents to welcome them home
• Providing information to prospective residents and coordinating tours to assist leasing
• Connecting residents with high-end services that are available in the community including the best dog walkers, personal trainers and farm fresh deliveries
• Developing an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops, must-see art exhibits and other great things to do in the area
• Maintaining a highly organized front desk to efficiently assist residents with package and dry-cleaning deliveries as well as common area room reservations
• Participating in community activities and social events to build resident relationships
• Quickly responding to all resident requests and using creativity to solve problems to drive resident satisfaction

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

• Experience in customer service-related fields such as hospitality, retail, or restaurants
• Prior leadership and supervisory experience
• Strong interpersonal skills and a desire for learning and professional development
• Strong aptitude for computer systems and software
• Passion for providing exceptional customer experiences and embodying our core customer service elements of:
• CARING: Demonstrated passion for caring about customers and co-workers alike
• PROFESSIONALISM: Professional presentation and superior written and verbal communication skills
• EMPOWERMENT: Proactive approach with a proven capability to take ownership of customer concerns
• LEADERSHIP: Dependability as a team member who inspires others to achieve excellence
• INCLUSION: Commitment to inclusion and treating everyone with kindness, dignity, and respect

HOW WE SUPPORT YOU

The salary range for this position is $25/hour to $27/hour. Please note that the salary range information provided is a general guideline. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. JBG SMITH considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20% housing discount at select JBG SMITH communities.

JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, status as a protected veteran, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.