Concessions Lead - Wallace Lake Grille

Cleveland Metroparks; Berea (OH); On-site; USD 20,664 - 27,552; Part time

Job summary

A regional park district is seeking a Concessions Lead to supervise service operations, manage staff training, and ensure quality customer service in a dynamic environment. Responsibilities include overseeing daily operations, handling cash transactions, maintaining inventory, and delivering excellent service to patrons. Ideal candidates will have experience in concessions management and a strong commitment to safety and customer satisfaction. This position may involve some physical work and requires effective communication skills.

Qualifications

• Experience in customer service roles with a focus on concessions management.
• Ability to train and supervise staff effectively.
• Knowledge of cash handling policies and procedures.

Responsibilities

• Supervise Concessions Attendants and ensure quality service.
• Train and prepare staff for daily operations.
• Manage cash transactions and maintain inventory records.

Skills

Customer service

Supervision

Training

Cash handling

Inventory control

Job description

The Concessions Lead provides quality leadership and direction, to ensure exceptional customer service by providing positive, friendly and professional customer service. This
position assists the facilities supervisor in the training, placement and supervision of
Concessions Attendants.

• Effectively supervises assigned employees through planning, organizing and prioritizing work assignments.
• Ensures the daily evaluation of employee preparation and readiness to begin work (i.e., proper uniform, appearance, attitude and equipment.
• Assists in screening, interviewing and selecting individuals for admissions/concessions positions.
• Trains personnel in techniques, procedures and policies.
• Prepares information necessary for personnel records.
• Recommends discipline when appropriate.
• Provides coverage of admissions and concessions functions when assigned.
• Maintains records regarding daily revenue and attendance figures.
• Keeps staff informed of current discounts and coupons pertaining to admissions or special events.
• Effectively manages concession operations through staff training and food inventory controls.
• Handles cash transactions in conformity with Park District policies and procedures relating to cash handling.
• Enforces rules relating to safety, conduct and equipment.
• Receives visitors’ complaints and resolves complaints when possible. Informs supervisor of unresolved complaints.
• Provides outstanding customer service to all customers and the general public.
• Prepares, cooks, and serves food in a prompt, courteous and timely manner.
• Operates a point of sale (POS) system and accounts for daily sales while following cash control procedures.
• Sells and serves alcoholic beverages according to Ohio Department of Liquor Control regulations/standards.
• Follows all health and safety requirements of the Cuyahoga County Health Department and state regulations.
• Ensures the serving area (i.e., restaurant, bar area, and kitchen) is clean, well-organized, and presentable in compliance with the Board of Health Standards.
• Performs inventory control: completes weekly inventory sheets and daily restocking of product/supplies.
• May include beverage cart duties, working a concession trailer at various park events, and catered events.
• Performs opening and closing procedures as directed.
• Incumbent is eligible to receive tips as authorized compensation in accordance with Park District tip policy when performing direct customer food-service functions (e.g., waiting tables, working food concession counter).
• Assists patrons in the safe use of equipment and areas and enforces rules related to safety, conduct, and equipment at applicable locations.
• Keeps direct supervisor promptly informed of key/significant issues or concerns.
• Carries out duties and responsibilities in a safe and efficient manner to maintain a safe work environment and surrounding area for oneself, co-workers and public. Responds to hazardous situations and/or potentially unsafe conditions by taking corrective action as capable and promptly notifying supervisory personnel.
• Greets all customers and answers questions; responds to inquiries from employees, customers and refers, when necessary, to appropriate staff.
• Performs related duties as assigned or apparent.