Concessions Lead: Service & Ops Supervisor

Cleveland Metroparks; Berea (OH); On-site; USD 20,664 - 27,552; Part time

Job summary

A regional park district is seeking a Concessions Lead to supervise service operations, manage staff training, and ensure quality customer service in a dynamic environment. Responsibilities include overseeing daily operations, handling cash transactions, maintaining inventory, and delivering excellent service to patrons. Ideal candidates will have experience in concessions management and a strong commitment to safety and customer satisfaction. This position may involve some physical work and requires effective communication skills.

Qualifications

• Experience in customer service roles with a focus on concessions management.
• Ability to train and supervise staff effectively.
• Knowledge of cash handling policies and procedures.

Responsibilities

• Supervise Concessions Attendants and ensure quality service.
• Train and prepare staff for daily operations.
• Manage cash transactions and maintain inventory records.

Skills

Customer service

Supervision

Training

Cash handling

Inventory control

Job description

A regional park district is seeking a Concessions Lead to supervise service operations, manage staff training, and ensure quality customer service in a dynamic environment. Responsibilities include overseeing daily operations, handling cash transactions, maintaining inventory, and delivering excellent service to patrons. Ideal candidates will have experience in concessions management and a strong commitment to safety and customer satisfaction. This position may involve some physical work and requires effective communication skills.