Server - E 55th Street Marina

Cleveland Metroparks; Cleveland (OH); On-site; USD 27,000 - 36,000; Full time

Job summary

Cleveland Metroparks is seeking a Server to provide friendly, efficient dining service to guests. You will greet customers, suggest menu items, assist in drink selection, and ensure orders are delivered accurately while maintaining a clean, safe dining area.

You will also handle payments, support special events, and share local information about Cleveland Metroparks activities. A positive attitude and strong communication are essential to success.

Qualifications

• Demonstrates excellent customer service and guest interaction.
• Greet guests warmly and maintain a positive dining experience.
• Knowledge of menu items, specials, and kitchen deviations.

Responsibilities

• Prepare tables and dining setup with napkins and utensils.
• Greet guests warmly and take initial directions.
• Suggest dishes and drinks; inform kitchen of guest needs.
• Deliver orders, remove courses, and replenish utensils and glasses.
• Prepare non-alcoholic drinks for table service.
• Handle payments and cash procedures.
• Assist with cleaning tasks as directed by supervisor.
• Support special events as needed.
• Provide guidance on Cleveland Metroparks activities and local information.
• Notify supervisor of significant issues promptly.
• Maintain a safe work environment and report hazards.

Skills

Customer service

Guest interaction

Cash handling

Communication

Multitasking

Job description

The Server interacts with guests and ensures that they have a great experience when dining at the Cleveland Metroparks facility. The Server is responsible for positive guest interactions while serving guests in a friendly and efficient manner.

• Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
• Greets all guests warmly with an appropriate greeting.
• Stays updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of items, etc.
• Provides excellent customer service including suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.
• Maintains proper dining experience, delivering items, fulfilling customer needs, offering deserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepares non-alcohol drinks for service to customer table.
• Obtains payment for meals and adheres to all cash handling procedures.
• Performs basic cleaning tasks as needed or directed by supervisor.
• Assists with special events as needed.
• Provide guidance to guests on Cleveland Metroparks activities and other regional information.
• Keeps direct supervisor promptly informed of key/significant issues or concerns.
• Carries out duties and responsibilities in a safe and efficient manner to maintain a safe work environment and surrounding area for oneself, co-workers and public. Responds to hazardous situations and/or potentially unsafe conditions by taking corrective action as capable and promptly notifying supervisory personnel.
• Performs related duties as assigned or apparent.