Concession Manager — Luxury Retail Growth Lead

FashionUnited; South Carolina; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay with bonus scheme

Up to 80% staff discount

Business wear reimbursement

Employee assistance programs

Plus, further workplace benefits

Job summary

Reiss is seeking a Concession Manager to lead our Macy's Woodfield concession in Illinois. You will drive sales targets, manage operations, and deliver premium customer service in a luxury retail environment.

Join a team focused on visual excellence, product presentation and staff development. You will recruit, train, and performance-review the concession team to ensure exceptional guest experiences and business results.

Qualifications

• You’ll have previous retail management experience in a similar size operation.
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds.
• Have a proven track record of increasing overall business performance.
• Have a proven track record of delivering exceptional customer service through your team.
• Be highly visual and have excellent commercial product management skills.
• Be able to flex between customer service, operational, technical and visual elements.
• Be confident working under pressure in a fast-paced retail environment.
• Be self-motivated, focused and driven to achieve team and individual goals.
• Be a great people manager with strong written and verbal communication.

Responsibilities

• Planning the long-term concession goals.
• Managing the overall concession operations and performance.
• Leading the concession team to deliver exceptional customer experience with personalised service.
• Managing stock levels and stock control to minimise loss.
• Ensuring promotions, sales and merchandising instructions are carried out to standards.
• Taking responsibility for recruitment and retaining talent.
• Conducting regular performance reviews and probation reviews.

Skills

Retail management

Customer service

Merchandising

Team leadership

Stock control

Recruitment

Communication

POS systems

Tools

POS systems

Job description

Reiss is seeking a Concession Manager to lead our Macy's Woodfield concession in Illinois. You will drive sales targets, manage operations, and deliver premium customer service in a luxury retail environment.

Join a team focused on visual excellence, product presentation and staff development. You will recruit, train, and performance-review the concession team to ensure exceptional guest experiences and business results.