Luxury Retail Concession Manager — Drive Results

Reiss Limited; Oak Brook, Chicago (IL, IL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Staff discount 80%

Health care coverage

Business wear reimbursement

Employee assistance programs

Career advancement opportunities

Additional workplace benefits

Job summary

Reiss is seeking a Concession Manager in our Macy's Oak Brook location, IL, to lead and optimise concession performance across operations and sales. You will drive customer-centric service, stock control, and merchandising execution while building a strong team and delivering exceptional results.

The role requires retail management experience, a passion for premium products, and a proven ability to boost business performance.

Qualifications

• Previous retail management experience in a similar size operation.
• Proven track record of increasing overall business performance.
• Proven track record delivering exceptional customer service through your team.
• Be highly visual and have excellent commercial product management skills.
• Able to flex between the customer service, operational, technical and visual elements of the role.
• Comfortable working under pressure in a fast-paced retail environment.
• Self-motivated, focused and driven to achieve team and individual goals.
• Be a great people manager, able to bring the best out of your team.
• Good written and verbal communication skills.

Responsibilities

• Plan long-term concession goals.
• Manage the overall concession operations and performance.
• Lead the concession team to deliver exceptional customer experience with personalized service.
• Manage stock levels and make key stock-control decisions to minimise loss.
• Ensure promotions, sales and merchandising instructions are carried out to standards.
• Recruit and retain talent.
• Conduct regular performance and probation reviews.

Skills

Retail management

Customer service leadership

Visual merchandising

Stock control

Recruitment

Performance reviews

Tools

POS systems

Job description

Reiss is seeking a Concession Manager in our Macy's Oak Brook location, IL, to lead and optimise concession performance across operations and sales. You will drive customer-centric service, stock control, and merchandising execution while building a strong team and delivering exceptional results.

The role requires retail management experience, a passion for premium products, and a proven ability to boost business performance.