Concession Retail Manager – Luxury Brand Leader

Reiss; Walnut Creek (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay with bonus scheme

Up to 80% staff discount

Business wear reimbursement

Employee assistance programs

Plus, further workplace benefits

Job summary

Reiss is seeking a Concession Manager for our Macy's Broadway Plaza Mall concession in Walnut Creek, California. This full-time permanent role leads the concession team, delivers exceptional customer service, and drives commercial and operational excellence to meet targets.

You will plan long-term goals, manage stock, supervise recruitment and performance reviews, and ensure promotions and merchandising are executed to high standards.

Qualifications

• Previous retail management experience in a similar size operation.
• Passion for premium or luxury product is a plus.
• Proven track record of improving business performance.
• Ability to deliver exceptional customer service through the team.
• Strong visual and commercial product management skills.
• Able to balance customer service, operations, technical and visual tasks.
• Thrives under pressure in a fast-paced retail environment.
• Strong people management and communication skills.

Responsibilities

• Plan long-term concession goals.
• Manage overall concession operations and performance.
• Lead the concession team to deliver an exceptional customer experience.
• Manage stock levels and stock control decisions to minimise loss.
• Ensure promotions, sales and merchandising are executed to standards.
• Recruitment and retaining talent; conduct performance reviews.

Skills

Retail management

Luxury product knowledge

People management

Customer service excellence

Stock control

Job description

Reiss is seeking a Concession Manager for our Macy's Broadway Plaza Mall concession in Walnut Creek, California. This full-time permanent role leads the concession team, delivers exceptional customer service, and drives commercial and operational excellence to meet targets.

You will plan long-term goals, manage stock, supervise recruitment and performance reviews, and ensure promotions and merchandising are executed to high standards.