Concession Retail Manager – Luxury Brand Leader

Reiss

Walnut Creek (CA)

On-site

USD 70,000 - 90,000

Full time

8 hours ago
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Benefits offered by this job

Competitive pay with bonus scheme
Up to 80% staff discount
Business wear reimbursement
Employee assistance programs
Plus, further workplace benefits

Job summary

Reiss is seeking a Concession Manager for our Macy's Broadway Plaza Mall concession in Walnut Creek, California. This full-time permanent role leads the concession team, delivers exceptional customer service, and drives commercial and operational excellence to meet targets.

You will plan long-term goals, manage stock, supervise recruitment and performance reviews, and ensure promotions and merchandising are executed to high standards.

Qualifications

  • Previous retail management experience in a similar size operation.
  • Passion for premium or luxury product is a plus.
  • Proven track record of improving business performance.
  • Ability to deliver exceptional customer service through the team.
  • Strong visual and commercial product management skills.
  • Able to balance customer service, operations, technical and visual tasks.
  • Thrives under pressure in a fast-paced retail environment.
  • Strong people management and communication skills.

Responsibilities

  • Plan long-term concession goals.
  • Manage overall concession operations and performance.
  • Lead the concession team to deliver an exceptional customer experience.
  • Manage stock levels and stock control decisions to minimise loss.
  • Ensure promotions, sales and merchandising are executed to standards.
  • Recruitment and retaining talent; conduct performance reviews.

Skills

Retail management
Luxury product knowledge
People management
Customer service excellence
Stock control

Job description

Reiss is seeking a Concession Manager for our Macy's Broadway Plaza Mall concession in Walnut Creek, California. This full-time permanent role leads the concession team, delivers exceptional customer service, and drives commercial and operational excellence to meet targets.

You will plan long-term goals, manage stock, supervise recruitment and performance reviews, and ensure promotions and merchandising are executed to high standards.

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