Concession Manager — Luxury Retail Leader (Illinois)

Reiss; Illinois; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay with bonus scheme

Up to 80% staff discount

Business wear reimbursement

Employee assistance programs

Plus, further workplace benefits

Job summary

Reiss in Woodfield, Illinois is looking for a Concession Manager to join our Macy's concession on a full-time permanent basis. You will ensure the concession hits targets and delivers commercial and operational excellence while providing an elevated customer experience.

You will plan long-term goals, manage stock, recruit and develop the team, and ensure promotions and merchandising standards are met. You’ll lead a fast-paced, luxury-focused retail operation with a team that strives for

Qualifications

• Previous retail management experience in a similar size operation.
• Passion for premium or luxury product helps, but not required.
• Proven track record of increasing overall business performance.
• Proven track record of delivering exceptional customer service through your team.
• Strong visual and commercial product management skills.

Responsibilities

• Planning the long-term concession goals.
• Managing the overall concession operations and performance.
• Leading the concession team to deliver exceptional customer experience with a personalised service.
• Managing stock levels and key stock control decisions to minimise loss.
• Ensuring promotions, sales and merchandising instructions are carried out to standards.
• Recruiting and retaining talent; conducting regular performance reviews.

Skills

Retail management

Customer service

People management

Visual merchandising

Communication skills

Team leadership

Job description

Reiss in Woodfield, Illinois is looking for a Concession Manager to join our Macy's concession on a full-time permanent basis. You will ensure the concession hits targets and delivers commercial and operational excellence while providing an elevated customer experience.

You will plan long-term goals, manage stock, recruit and develop the team, and ensure promotions and merchandising standards are met. You’ll lead a fast-paced, luxury-focused retail operation with a team that strives for