Compassionate Veterinary Receptionist — Growth & CE Access

BluePearl Vet, LLC; Brentwood (CA); Sur place; USD 23 000 - 36 000; Plein temps

Avantages offerts par ce poste

Pet insurance (Trupanion)

Discounts on pet treatments and food

Résumé du poste

BluePearl Pet Hospital in Brentwood, TN is seeking Relief Veterinary Receptionists who will be the first point of contact for clients. You will greet clients, speak clearly, and provide compassionate support in sometimes emotional situations.

The role requires assessing urgency, confirming appointments, and coordinating with the veterinary team to ensure smooth client experiences. You will work in a fast-paced emergency and specialty care environment, offering emotional support and accurate

Qualifications

• Excellent customer service skills to greet and assist clients.
• Clear, calm, and empathetic communication with clients and team members.
• Ability to listen actively and respond compassionately in emotional situations.
• Remain composed and professional in a fast-paced veterinary reception environment.

Responsabilités

• Greet clients and provide warm, professional acknowledgement as they enter the hospital.
• Speak clearly and calmly in person and over the phone.
• Assess each client and pet upon arrival to determine urgency and needs.
• Confirm appointments and provide prep instructions to clients.
• Offer emotional support and resources to grieving clients.
• Act as liaison between clients and team members; arrange care and transfers as needed.

Connaissances

Customer service

Clear communication

Compassionate listening

Calm under pressure

Description du poste

BluePearl Pet Hospital in Brentwood, TN is seeking Relief Veterinary Receptionists who will be the first point of contact for clients. You will greet clients, speak clearly, and provide compassionate support in sometimes emotional situations.

The role requires assessing urgency, confirming appointments, and coordinating with the veterinary team to ensure smooth client experiences. You will work in a fast-paced emergency and specialty care environment, offering emotional support and accurate