Compassionate Veterinary Receptionist – Growth & Training

Brief Media, Inc.; Brentwood (TN); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Pet insurance

Education allowance

BluePearl University training

Job summary

BluePearl Pet Hospital in Brentwood, TN is hiring Relief Veterinary Receptionists. This role greets clients, guides them with empathy, and coordinates appointments while maintaining a calm presence in emotional situations. Pay starts at $17.00 per hour and can go up to $26.00 per hour based on experience and leveling.

The HR emphasis is on teamwork and patient-centered service. As the first point of contact, you will speak clearly, assess emergencies, confirm scheduling details, and support

Qualifications

• Greet clients warmly and professionally.
• Listen actively and communicate clearly with clients.
• Assess the client’s needs and the pet’s general condition upon arrival.
• Provide emotional support and information to grieving clients in a compassionate manner.
• Confirm appointments and relay accurate prep information to clients.

Responsibilities

• Greet and acknowledge every visitor with a friendly, professional demeanor.
• Maintain a calm, compassionate presence in emotional situations.
• Speak clearly and slowly in person and on the phone.
• Assess arrival details to identify emergencies vs. standard visits.
• Respond to non-patient calls and connect callers to the right team member.
• Verify appointments and provide prep instructions to clients.
• Offer resources to grieving clients and assist with pet remains as needed.
• Serve as liaison between clients and hospital staff.

Skills

Customer service

Communication

Compassion

Attention to detail

Job description

BluePearl Pet Hospital in Brentwood, TN is hiring Relief Veterinary Receptionists. This role greets clients, guides them with empathy, and coordinates appointments while maintaining a calm presence in emotional situations. Pay starts at $17.00 per hour and can go up to $26.00 per hour based on experience and leveling.

The HR emphasis is on teamwork and patient-centered service. As the first point of contact, you will speak clearly, assess emergencies, confirm scheduling details, and support