Compassionate Veterinary Receptionist Growth and Education

BluePearl; Tukwila (WA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Pet insurance

Discounts for pet treatments and food

BluePearl University training

Career growth opportunities

Job summary

BluePearl Pet Hospital in Tukwila, WA is seeking a Veterinary Receptionist who greets clients with warmth and professionalism. You will be the first impression for clients, manage appointments, answer calls clearly, and calmly assist during emotional moments while connecting clients with the care team.

This role emphasizes compassionate communication, emergency awareness, and providing emotional support to grieving clients.

Qualifications

• Excellent customer service and compassionate communication.
• Ability to remain calm in emotional situations.
• Strong phone and in-person communication skills.

Responsibilities

• Greet clients at the door with warmth and professional acknowledgement.
• Speak clearly, slowly, and calmly in person and on the telephone.
• Assess arriving clients and pets to determine needs and urgency.
• Determine whether an emergency arrival is “stat” or “standard.”
• Confirm all appointments and prepare clients with pet care instructions.
• Provide emotional support to grieving clients and connect them to resources.
• Serve as liaison between clients and service teams during pet aftercare.

Skills

Customer service

Compassionate listening

Clear communication

Job description

BluePearl Pet Hospital in Tukwila, WA is seeking a Veterinary Receptionist who greets clients with warmth and professionalism. You will be the first impression for clients, manage appointments, answer calls clearly, and calmly assist during emotional moments while connecting clients with the care team.

This role emphasizes compassionate communication, emergency awareness, and providing emotional support to grieving clients.