Compassionate Veterinary Front Desk Specialist (On-Site)

ANIMAL HEALTH AND WELLNESS VETERINARY OFFICE P.C; Setauket (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

ANIMAL HEALTH AND WELLNESS VETERINARY OFFICE P.C. in East Setauket, NY seeks a full-time on-site Veterinary CSR to greet clients, answer calls and emails, and manage appointments.

You will handle check-ins/outs, payments, and patient records while supporting the veterinary team with clear, compassionate communication. Ideal candidates have strong customer service experience, familiarity with practice management software, and a professional, organized approach to a fast-paced reception.

Qualifications

• Strong customer service and experience with clear communication.
• Experience in customer support and maintaining satisfaction, including follow-up.
• Background front desk or client-facing role in medical/veterinary environments.
• Proficient with computers and scheduling software; strong attention to detail.
• Ability to multitask in a busy environment; reliable and punctual.
• Confidentiality and adherence to practice policies; compassionate demeanour.
• High school diploma or equivalent; veterinary reception preferred.

Responsibilities

• Manage phone calls, emails and in-person inquiries professionally.
• Schedule appointments, confirm visits, check clients in and out.
• Process payments and update client and patient records accurately.
• Coordinate communications for the veterinary team and relay information.
• Resolve client concerns to maintain a positive client experience.
• Assist with filing, record maintenance and keeping the reception area organized.

Skills

Customer service

Communication

Front desk

Medical/veterinary setting

Practice management software

Attention to detail

Multitasking

Punctuality

Confidentiality

Compassion for animals

Education

High school diploma or equivalent

Tools

Practice management software

Job description

ANIMAL HEALTH AND WELLNESS VETERINARY OFFICE P.C. in East Setauket, NY seeks a full-time on-site Veterinary CSR to greet clients, answer calls and emails, and manage appointments.

You will handle check-ins/outs, payments, and patient records while supporting the veterinary team with clear, compassionate communication. Ideal candidates have strong customer service experience, familiarity with practice management software, and a professional, organized approach to a fast-paced reception.