Client Service Representative

Compassion Veterinary Center; New York (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Opportunities for Growth

Collaborative Team Environment

State-of-the-art Facilities

Job summary

A veterinary practice in Highland is looking for a Customer Service Representative to support clients and their pets. The ideal candidate has a year of medical receptionist experience and strong communication skills. Responsibilities include answering phones, scheduling appointments, and ensuring accurate patient records. Join a dedicated team committed to compassionate care and enjoy growth opportunities in a professional environment.

Qualifications

• At least 1 year of medical receptionist experience is required.
• Veterinary experience is a plus but not mandatory.
• Strong customer service and communication abilities.
• Proficiency with computer systems and basic office software.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and organizational skills.

Responsibilities

• Welcome clients and their pets with a friendly demeanor.
• Answer multi-line phones and schedule appointments.
• Ensure patient records are accurate in the system.
• Process payments and handle billing inquiries.
• Coordinate with veterinary staff for smooth communication.
• Provide education regarding general pet care.

Skills

Communication Skills

Organizational Skills

Customer Service

Attention to Detail

Job description

Compassion Veterinary Center is a well-respected practice dedicated to providing high-quality medical care to pets in the Highland community. Our team of professionals is committed to delivering compassionate, personalized service to every patient and their families. We pride ourselves on our state-of-the-art facilities and dedication to animal well-being.

We are currently seeking a Customer Service Representative (CSR) to join our team. The ideal candidate will have at least one year of medical receptionist experience, exceptional communication skills, and a passion for helping pets and their families. Veterinary experience is a plus, but not required.

Key Responsibilities

As a Customer Service Representative, you will:

• Welcome clients and their pets with a friendly and professional demeanor.
• Answer multi-line phones, schedule appointments, and manage client inquiries.
• Ensure patient records are accurate and up-to-date in the electronic medical system.
• Process payments, handle billing inquiries, and manage daily transactions.
• Coordinate with veterinary staff to ensure smooth communication and workflow.
• Provide education and support to clients regarding general pet care and hospital
• Maintain a clean and organized front desk and reception area.
• Assist with administrative tasks, including filing and data entry, as needed.

Qualifications

• At least 1 year of medical receptionist experience is required.
• Veterinary experience is a plus but not mandatory.
• Strong customer service and communication abilities.
• Proficiency with computer systems and basic office software.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and organizational skills.
• A compassionate and empathetic attitude toward pets and their owners.

Why Join Compassion Veterinary Center?

• Collaborative Team: Be part of a team that values compassion, professionalism, and excellence in veterinary care.
• Opportunities for Growth: Gain experience in a supportive environment with opportunities for professional development.
• Workplace Culture: Work in a friendly, state-of-the-art facility where your contributions matter.

How to Apply

If you're an experienced Customer Service Representative with a passion for helping pets and people, we'd love to hear from you! Join Compassion Veterinary Center and contribute to our mission of providing exceptional care to the pets of Highland, NY.

Compassion Veterinary Center is an equal-opportunity employer committed to diversity and inclusion in the workplace.

Required Skills:

BASIC Organizational Skills Attention To Detail Communication Skills Filing Data Entry Payments Records Education Software Customer Service Communication