Compassionate Veterinary Front Desk Specialist

Caring Hands Animal Hospital - Merrifield; Hopewell Junction (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development opportunities

Employee pet discount

Job summary

Hudson Highlands Veterinary Medical Group is seeking a full-time Front-Desk Receptionist to be the first point of contact for clients, setting a welcoming tone for visits and supporting a fast-paced clinic.

The role requires strong customer service, clear communication, and a passion for animal care. You will greet clients, schedule appointments, process payments, and respond to inquiries with a calm, professional demeanor.

Qualifications

• Previous experience in a veterinary office is preferred.
• Basic knowledge of veterinary terminology and procedures.
• Comfort discussing sensitive topics with empathy.
• Ability to maintain a calm, professional demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Communication

Empathy

Calm under pressure

Job description

Hudson Highlands Veterinary Medical Group is seeking a full-time Front-Desk Receptionist to be the first point of contact for clients, setting a welcoming tone for visits and supporting a fast-paced clinic.

The role requires strong customer service, clear communication, and a passion for animal care. You will greet clients, schedule appointments, process payments, and respond to inquiries with a calm, professional demeanor.