Compassionate Veterinary Receptionist — Front Desk Pro

Caring Hands Animal Hospital - Merrifield; New York (NY); Presencial; USD 33 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Professional development

Employee referral bonus

Resumo da oferta

Northside Veterinary Clinic in Brooklyn seeks a skilled Veterinary Receptionist to be the primary contact for clients and patients. You will blend administrative precision with warmth, supporting routine and emotional conversations across a busy front desk.

Responsibilities include checking in patients, managing calls, handling payments, and coordinating with the care team while maintaining accurate records and a welcoming, organized front area.

Qualificações

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy

Responsabilidades

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Conhecimentos

Customer service

Verbal & written communication

Conflict resolution

Attention to detail

Team coordination

Formação académica

High school diploma or equivalent

Ferramentas

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Descrição da oferta de emprego

Northside Veterinary Clinic in Brooklyn seeks a skilled Veterinary Receptionist to be the primary contact for clients and patients. You will blend administrative precision with warmth, supporting routine and emotional conversations across a busy front desk.

Responsibilities include checking in patients, managing calls, handling payments, and coordinating with the care team while maintaining accurate records and a welcoming, organized front area.