Compassionate Veterinary Receptionist - Full-Time

East Greenbush Animal Hospital; Town of East Greenbush (NY); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

East Greenbush Animal Hospital is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth across a range of interactions. The role requires experience managing high‑volume front desk operations in a clinical setting and a calm, professional presence under pressure.

We offer a comprehensive benefits package and a structured work schedule.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist, veterinary CSR, or medical receptionist in a clinical setting.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi‑line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high‑volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi‑line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check‑out, including processing payments, posting charges, explaining invoices, and scheduling follow‑up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end‑of‑life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Skills

Front desk experience

Customer service

Multi-line phone management

Appointment scheduling

EMR/PIMS data entry

Medical terminology

Communication skills

Compassion in sensitive situations

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

East Greenbush Animal Hospital is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth across a range of interactions. The role requires experience managing high‑volume front desk operations in a clinical setting and a calm, professional presence under pressure.

We offer a comprehensive benefits package and a structured work schedule.