On-Site Call Center Operator (Compassionate Service)

Burrell Behavioral Health; Springfield (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Job summary

Burrell Behavioral Health in Springfield, MO, is seeking a Switchboard Operator for our on-site call center. You will route callers, schedule appointments, verify demographics, and maintain records to ensure smooth service delivery.

The role requires strong typing, clear communication, and comfort navigating multiple systems. A customer-service background is preferred and HIPAA compliance is essential. This position supports a compassionate, collaborative team and a healthy work environment.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Demonstrate excellent verbal and written communication, organization, and typing skills.
• Work independently while maintaining accuracy, professionalism, and attention to detail.
• Use computers, websites, and multiple software systems confidently.
• Maintain a current driver’s license, an acceptable driving record, and current auto insurance.
• Successfully complete required background screenings, including criminal record, driving record, abuse and neglect, and fingerprint checks.

Responsibilities

• Answer incoming and interoffice calls, identify callers’ needs, and connect them promptly with the appropriate team members or services.
• Screen customer contacts for routine and crisis-related needs and process each call according to established procedures.
• Schedule and cancel client appointments accurately, including documenting the correct cancellation disposition.
• Verify client addresses, phone numbers, insurance details, and other demographic information at each appointment check-in.
• Complete essential clerical duties, including sending appointment letters and reminders, maintaining files and activity logs, preparing reports, and entering information into tracking systems promptly.
• Use designated websites and software systems to verify insurance eligibility and referral sources.
• Communicate professionally and collaborate effectively with clinic staff to support a positive customer experience.
• Protect confidential information and follow HIPAA guidelines in every interaction with customers and coworkers.
• Perform other duties as assigned by the supervisor.

Skills

Switchboard operation

Customer service

Typing

Multi-system navigation

Education

High school diploma or GED

Job description

Burrell Behavioral Health in Springfield, MO, is seeking a Switchboard Operator for our on-site call center. You will route callers, schedule appointments, verify demographics, and maintain records to ensure smooth service delivery.

The role requires strong typing, clear communication, and comfort navigating multiple systems. A customer-service background is preferred and HIPAA compliance is essential. This position supports a compassionate, collaborative team and a healthy work environment.