Centralized Scheduling Representative

Burrell Behavioral Health; Springfield (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Job summary

Burrell Behavioral Health in Springfield, Missouri is seeking a Centralized Scheduling Representative to be the welcoming first point of contact for clients seeking outpatient and psychiatric services. In this fast-paced call center role, you will connect clients with care by assessing their needs, coordinating appointments, and providing compassionate, professional support.

You will handle incoming calls, verify insurance, schedule first-time visits, document interactions, and protect client

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Demonstrated customer service orientation with excellent oral, written, and interpersonal communication skills.
• Strong typing and computer skills with the ability to navigate multiple systems accurately.
• Ability to manage multiple priorities and contribute as a dependable team member.
• Valid driver's license and reliable transportation may be required.

Responsibilities

• Answer incoming calls with courteous, professional assistance and connect callers with appropriate staff or services.
• Schedule first-time appointments for outpatient and psychiatric services and maintain an accurate appointment system.
• Verify client insurance eligibility and referrals using designated websites and software.
• Complete clerical tasks, send appointment letters/reminders, and maintain files and logs.
• Protect client privacy and confidentiality by following HIPAA requirements.
• Collaborate with team members and take on additional duties as assigned.

Skills

Customer service

Oral communication

Written communication

Interpersonal skills

Typing

Computer skills

Education

High school diploma or GED

Tools

CRM software

Multiple systems navigation

Job description

Job Description:Job Title: Centralized Scheduling RepresentativeLocation: Springfield, MODepartment: Centralized SchedulingEmployment Type: Full-time.Job Summary:As a Centralized Scheduling Representative, you will be a welcoming first point of contact for clients seeking outpatient and psychiatric services. In this fast-paced call center role, you will connect clients with care by assessing their needs, coordinating appointments, and providing compassionate, professional support. Join a collaborative team where your customer service, communication, and multitasking skills will help create a positive experience for every client..This position offers…Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costMileage Reimbursement – Company paid for work functions requiring travelEmployee Discounts – Hotels, Theme Parks & Attractions, College TuitionWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforceAdditional Perks & Benefits - Scroll down to bottom of this post to learn more.Key Responsibilities:Provide courteous, professional assistance to clients by answering incoming calls, assessing needs, and connecting callers with the appropriate staff or services.Respond to routine and crisis-related calls with sound judgment, compassion, and appropriate urgency.Schedule first-time appointments for Outpatient and Psychiatric Services while maintaining an accurate and efficient appointment system.Verify client insurance eligibility and referral sources using designated websites and software systems.Complete clerical and administrative tasks, including sending appointment letters and reminders, maintaining files and activity logs, generating reports, and entering information into tracking systems.Protect client privacy and confidentiality by consistently following HIPAA requirements.Collaborate with team members and complete additional responsibilities assigned by the supervisor..Education, Experience, and/or Credential Qualifications:High school diploma or GED required.Previous customer service experience preferred..Additional Qualifications:Demonstrated customer service orientation with excellent oral, written, and interpersonal communication skills.Strong typing and computer skills with the ability to navigate multiple systems accurately.Ability to manage multiple priorities, work effectively with minimal day-to-day instruction, and contribute as a dependable team member.Flexibility to support multiple work locations as assigned.Current driver’s license, acceptable driving record, reliable transportation, and current auto insurance required.Successful completion of required background screenings, including criminal record, driving record, abuse and neglect, and fingerprint checks..Physical RequirementsADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally, up to one-third of the time, and/or a negligible amount of force frequently, from one-third to two-thirds of the time, to lift, carry, push, pull, or otherwise move objects, including the human body. The position requires repetitive movement of the hands, fingers, and arms for typing and/or writing during the work shift.Sedentary work involves sitting most of the time but may include walking or standing for brief periods. Positions are considered sedentary when walking and standing are required only occasionally and all other sedentary criteria are met.Position Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.