Centralized Scheduling Representative (Call Center)

Brightli; Springfield (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

All-Inclusive Benefits Package

Telemedicine

Employee Assistance Program

Paid Time Off

Premier Training

Professional Growth Pathways

Workplace Culture

Job summary

Brightli in Springfield, MO seeks a Centralized Scheduling Representative (Call Center) to be the first point of contact, delivering warm, professional service and fostering trust in our care. The role centers on scheduling and coordinating patient appointments with attentiveness and care.

The position emphasizes multitasking, composure under pressure, and ensuring prompt, personalized attention across outpatient and psychiatric services in the Southwest Region.

Qualifications

• Excellent written and verbal communication skills.
• Excellent organizational skills.
• Proficient in computer skills.
• Ability to work independently and follow directions.
• Excellent typing skills.
• Capable of establishing effective relationships via telephone and in-person.
• Prior customer service, call center, or medical scheduling experience.

Responsibilities

• Answer all Referral Office calls; disburse calls to appropriate staff as needed.
• Screen all customer contacts for service needs, including crisis situations, and process calls accordingly.
• Schedule customers for their first-time appointments for Outpatient and Psychiatric Services.
• Check availability for Initial Visits, Rafins, and Intra-Agency Requests for Concurrent Services for Outpatient and Psychiatric providers in the Southwest Region. Maintain appointment system and schedule clients appropriately.
• Perform all clerical tasks related to office functioning: sending appointment letters, appointment reminders, filing, reports, activity logs, data entry, and timely updates to tracking systems.
• Utilize various websites and software systems to verify client insurance eligibility and referral sources.
• Adhere to HIPAA guidelines at all times when dealing with customers and co-workers.

Skills

Excellent written and verbal comms

Excellent organizational skills

Proficient in computer skills

Ability to work independently

Excellent typing skills

Phone and in-person relationships

Prior customer service or call center

Education

High School Diploma or GED

Job description

Job Description:

Job Title: Centralized Scheduling Representative (Call Center)
Location: Springfield, MO
Department: Centralized Scheduling
Employment Type: Full-time

Job Summary:

Embark on a rewarding career journey as a Centralized Scheduling Representative, where your exceptional customer service skills will leave an indelible mark on every client interaction. As the initial point of contact, your warm and professional demeanor will set the tone for an exceptional experience, fostering trust and confidence in our organization’s commitment to exceptional care.

In this pivotal role, you will seamlessly navigate scheduling and coordination tasks, ensuring each client receives prompt and personalized attention. Your ability to multitask and maintain composure under pressure will be instrumental in delivering a seamless and compassionate experience for those seeking our services.

The Centralized Scheduling Representative position offers…

• All-Inclusive Employee Benefits Package - A robust employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits with copays as low as $15 if enrolled in health benefits
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Paid Time Off - 29 days per year including vacation & holiday pay
• Premier Training - Encompassing initial immersive onboarding, continuous skill enhancement, comprehensive curricula, and a supportive learning atmosphere.
• Professional Growth Pathways - Abundant prospects for upward mobility and advancement, fostered by a promotion-from-within philosophy
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual’s humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

• Answer all Referral Office calls; disburse calls to appropriate staff as needed.
• Screen all customer contacts for service needs, including crisis situations, and process calls accordingly.
• Schedule customers for their first-time appointments for Outpatient and Psychiatric Services.
• Check availability for Initial Visits, Rafins, and Intra-Agency Requests for Concurrent Services for Outpatient and Psychiatric providers in the Southwest Region. Maintain appointment system and schedule clients appropriately.
• Perform all clerical tasks related to office functioning: sending appointment letters, appointment reminders, filing, reports, activity logs, data entry, and timely updates to tracking systems.
• Utilize various websites and software systems to verify client insurance eligibility and referral sources.
• Adhere to HIPAA guidelines at all times when dealing with customers and co-workers.

Education and/or Experience Qualifications:

• High School Diploma or GED
• Prior customer service, call center, or medical scheduling experience
• Excellent written and verbal communication skills
• Excellent organizational skills
• Proficient in computer skills
• Ability to work independently and follow directions
• Excellent typing skills
• Capable of establishing effective relationships via telephone and in-person

Additional Qualifications:

• Friendly and customer-focused mindset
• Ability to multitask and maintain composure under pressureStrong attention to detail and accuracy
• Willingness to learn and adaptability

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.