Compassionate Scheduling Specialist - Call Center

01 Silver Cross Hospital and Medical Centers; United States; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

Flexible Spending Account

PTO and Sick time

401(k) plan with a match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve—and for each other.

The Central Scheduling Representative schedules outpatient diagnostic testing and ensures accurate patient information to start pre-registration. In this call center role you will answer calls, read orders to schedule appointments, collect demographic and insurance data, and provide

Qualifications

• High School diploma or equivalent.
• Medical terminology preferred but not required.
• Ability to provide caring and compassionate service over the phone.
• Proficient with Microsoft Outlook and Microsoft Teams.
• Typing well and able to use multiple software systems simultaneously.
• Central Scheduling, outpatient registration or customer service experience preferred.

Responsibilities

• Answer phones and provide excellent customer service to patients and providers.
• Read doctor’s orders to schedule patient appointments accurately.
• Obtain accurate demographic and insurance information by phone.
• Provide patients with information on test preparation and procedures.
• Maintain privacy and confidentiality in matters involving patients, coworkers, and the hospital by abiding by the Standards of Conduct.
• Promote a clean and safe environment of care, utilizing the SAFE error prevention habits.

Skills

Customer service

Medical terminology

Phone etiquette

Communication

Typing speed

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Teams

Multiple software systems

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve—and for each other.

The Central Scheduling Representative schedules outpatient diagnostic testing and ensures accurate patient information to start pre-registration. In this call center role you will answer calls, read orders to schedule appointments, collect demographic and insurance data, and provide