Central Scheduler

ADP, Inc.; Chandler (AZ); On-site; USD 45,847,000 - 51,577,000; Full time

Benefits offered by this job

Health Insurance

401k plan

Paid Time Off

Paid Holidays

Monday to Friday work week

and more!

Job summary

SWCWC is seeking a Full Time Central Scheduling clerk to coordinate all phone calls for appointment requests from patients, medical professionals or management across our clinical offices. The role emphasizes excellent customer service, tact, and a friendly demeanor to ensure a positive patient experience.

Office hours are M-Th 7:30am to 5pm and Friday 7:30am to 2:30pm; starting salary range is $16 to $18 per hour, with benefits including Health Insurance, 401k plan, Paid Time Off and Paid

Qualifications

• High school diploma or equivalent.
• 2 years customer service experience required
• Scheduling experience in a clinical setting preferred
• Phone room or call center experience preferred

Responsibilities

• Answer all inbound calls from patients requesting appointments.
• Schedule appointments via phone call, portal request or PCP referral.
• Send notification letters to PCP if unable to reach the patient.
• At the time of scheduling, advise patient of referral needs.
• Review incoming records folder and delete once uploaded to patient chart.
• Re-push Phreesia invites when a patient has not received the email.
• Conveys a warm and calm phone demeanor at all times; speaks to the patient with a "smile".
• Assist patients and office staff with rescheduling needs.
• Schedule patients according to provider templates and preferences.
• Verify/update demographic and insurance information for established patients ensuring correct information is on file.
• Performs other related work as requested/directed by management.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

Phreesia

Job description

Salary Range: 16.0000 To 18.0000 (USD) Hourly

Are you interested in women's health? Do you enjoy being busy and helping others while on the phone? Are you looking for a harmonious team environment to work in? You may enjoy this Full Time position!

This position coordinates all phone calls for appointments requested by patients, medical professionals or management. Our Central Scheduling team plays a vital part in caring for our patients as they handle calls for all three of our clinical offices. They provide optimizes patient care by using effective customer service communication skills including knowledge, good judgment and tact to ensure a positive patient response/experience. A pleasant demeanor, the ability to multitask, and excellent customer service skills go a long way in making this a rewarding position.

Full Time employees enjoy benefit options such as:

• Health Insurance


• 401k plan,


• Paid Time Off


• Paid Holidays


• Monday to Friday work week


• and more!

Office Hours: M-Th 7:30am to 5pm, Friday - 7:30am to 2:30pm (may vary depending on need)

Starting salary range: $16 to $18 per hour depending on relative experience.

QUALIFICATIONS FOR THE JOB:

Education: High school diploma or equivalent.

Experience:

• 2 years customer service experience required


• Scheduling experience in a clinical setting preferred


• Phone room or call center experience preferred

KEY COMPETENCIES:

• Ability to handle a high volume of calls daily


• Ability to handle confidential information and sensitive issues


• Work under minimal supervision and make independent decisions using good judgment


• Excellent communication and human relations with various backgrounds and diverse populations, utilizing necessary resources when language barriers are present


• Attention to detail and organizational skills


• Multi-tasking activities


• Performs efficiently exhibiting good analytical and problem solving skills

RESPONSIBILITIES:

• Answer all inbound calls from patients requesting appointments.


• Schedule appointments via phone call, portal request or PCP referral.


• Send notification letters to PCP if unable to reach the patient.


• At the time of scheduling, advise patient of referral needs.


• Review incoming records folder and delete once uploaded to patient chart.


• Re-push Phreesia invites when a patient has not received the email.


• Conveys a warm and calm phone demeanor at all times; speaks to the patient with a \"smile\".


• Assist patients and office staff with rescheduling needs.


• Schedule patients according to provider templates and preferences.


• Verify/update demographic and insurance information for established patients ensuring correct information is on file.


• Performs other related work as requested/directed by management.

Visit our website, SWCWC.net for more information about our company and the services we offer.