Central Scheduling Representative - Registry

Silver Cross Hospital; Illinois; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

Flexible Spending Account

PTO and Sick time

401(k) with match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital is seeking a Central Scheduling Representative to schedule outpatient diagnostic testing in a busy call center. You will collect accurate demographic and insurance data over the phone and guide patients on test preparation and procedures.

The role emphasizes excellent customer service, privacy, and efficient use of multiple software systems. Shift typically covers first-day hours with weekdays availability in a health-care setting.

Qualifications

• High School diploma or equivalent.
• Medical terminology preferred but not required.
• Caring and compassionate service over the phone.
• Proficient with typing and multiple software systems.

Responsibilities

• Schedule outpatient diagnostic testing in a call center setting.
• Obtain accurate demographic and insurance information by phone.
• Provide patients with test preparation and procedure information.
• Maintain patient privacy and confidentiality.

Skills

Customer service

Phone etiquette

Typing

Multitasking

Communication skills

Education

High School diploma or equivalent

Medical terminology (preferred)

Tools

Microsoft Outlook

Microsoft Teams

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.Position Title: Central Scheduling RepresentativePosition Summary: Schedule outpatient diagnostic testing in a call center setting. Obtain accurate demographic information to start the pre-registration process and maintain accurate patient medical records.Essential Duties and Responsibilities:Answer phones and provide excellent customer service to patients and providers.Read doctor’s orders to accurately schedule patient appointments.Obtain accurate demographic and insurance information over the phone.Provides patients with accurate information on test preparation and proceduresPromotes a clean and safe environment of care, utilizing the SAFE error prevention habitsProvides the highest standard of privacy and confidentiality in matters involving patients, coworkers, and the hospital by abiding by the Standards of ConductRequired Qualifications:Education and Training:High School graduate or equivalent.Medical terminology preferred but not required.Ability to provide caring and compassionate service over the phone.Able to utilize Microsoft Outlook (Office) and Microsoft Teams.Proficient in typing and utilizing multiple software systems simultaneously.Central Scheduling, outpatient registration or customer service preferred.Work Shift Details:Days - First Shift, Days: Primary hours 8am-4:30pm, 9:30am - 6pmWeekdays only, no weekends.Minimum two weekdays of availability requested.Department:CENTRAL SCHEDULINGBenefits for YouAt Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:· Medical, Dental and Vision plans· Life Insurance· Flexible Spending Account· Other voluntary benefit plans· PTO and Sick time· 401(k) plan with a match· Wellness program· Tuition ReimbursementRegistry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.The expected pay for this position is listed below:$17.29 - $21.62The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.