Patient Services Specialist II - Scheduling & Front Desk

Silver Cross Hospital; United States; Remote; USD 25,761 - 32,208; Part time

Benefits offered by this job

Medical, Dental, and Vision plans

Life Insurance

401(k) plan with a match

Wellness program

PTO and Sick time

Tuition Reimbursement

Job summary

Silver Cross Hospital is seeking a focused Front Desk/Call Center professional to handle 100+ daily calls, assist with scheduling across offices, labs, and nursing services, and take detailed messages per provider protocols.

You will multitask across offices, assess insurance requirements and referrals, and apply independent judgment to triage urgent versus routine matters. Excellent communication and customer service are essential.

Qualifications

• Call Center/Front Desk experience preferred.
• High school diploma required.
• Prior experience and in-depth knowledge of insurance preferred.
• Excellent interpersonal skills including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
• Exceptional customer service skills with independent thinking, sound judgement, and creativity when resolving customer issues.
• Ability to balance multiple priorities and handle challenging situations effectively.
• Excellent verbal communication skills.
• Proficient with personal computers and selecting software applications.

Responsibilities

• Handle 100+ calls/day.
• Assist with scheduling office, lab, and nurse appointments.
• Take messages based on provider-written protocols.
• Multitask between offices/providers protocols, understanding insurances and referrals.
• Use independent thinking to determine urgent versus routine matters.

Skills

Verbal communication

Customer service

Interpersonal skills

Multitasking

PC proficiency

Education

High school diploma

Tools

Scheduling software

Job description

Silver Cross Hospital is seeking a focused Front Desk/Call Center professional to handle 100+ daily calls, assist with scheduling across offices, labs, and nursing services, and take detailed messages per provider protocols.

You will multitask across offices, assess insurance requirements and referrals, and apply independent judgment to triage urgent versus routine matters. Excellent communication and customer service are essential.