Compassionate Patient Scheduling Specialist

Socket.dev; Lecanto (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Socket.dev is seeking a Scheduling Coordinator to assist patients in scheduling appointments and facilitate access to life-changing medical care. You will handle calls efficiently, provide accurate scheduling information, and ensure an excellent service experience for every patient.

Responsibilities include accommodating scheduling needs, communicating scheduling criteria, and supporting other office staff while learning scheduling software and navigating insurance processes.

Qualifications

• High School graduate or equivalent.
• Previous customer service experience preferred but not required.
• Basic computer skills and able to learn scheduling software.
• Excellent communication skills, both verbal and written.
• Ability to multi-task, manage details and organize efficiently and effectively.

Responsibilities

• Accommodates scheduling needs of existing and new patients, including scheduling future appointments and addressing schedule changes.
• Provide accurate information of physician/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Learn different medical insurance processes as it relates to in-network and out of network coverages, prior authorizations and The Orthopaedic Institute protocols.
• Support and assist other office staff as needed, office and clerical activities as directed.

Skills

Basic computer skills

Excellent communication

Multi-tasking

Education

High School graduate or equivalent

Tools

Scheduling software

Job description

Socket.dev is seeking a Scheduling Coordinator to assist patients in scheduling appointments and facilitate access to life-changing medical care. You will handle calls efficiently, provide accurate scheduling information, and ensure an excellent service experience for every patient.

Responsibilities include accommodating scheduling needs, communicating scheduling criteria, and supporting other office staff while learning scheduling software and navigating insurance processes.