Patient Service Representative

20 Health Service Systems, Inc.; United States; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

Life insurance

FSAs

PTO and sick time

401(k) matching

Wellness program

Tuition reimbursement

Job summary

Silver Cross Hospital seeks an entry-level patient access associate to greet patients, collect information, and schedule visits. You will enter data into the EMR and practice management system, verify insurance, and assist patients with ambulatory needs in a fast-paced environment.

Your role includes directing callers, supporting discharge processes, and encouraging patient portal usage while maintaining accuracy in records and payments.

Qualifications

• High School diploma or GED required.
• Knowledge of medical terminology desirable.
• Microsoft Word experience preferred, EMR experience beneficial.

Responsibilities

• Greet, instruct, direct and schedule patients and visitors.
• Enter patient information into the practice management system and register patients.
• Verify and update insurance information and assist patients with ambulatory needs.
• Schedule appointments, perform discharge activities, and manage patient flow.
• Greet callers, take messages, and provide non‑medical information as needed.
• Educate patients on the patient portal and facilitate portal use.
• Support cash handling at checkout and maintain accurate records.

Skills

Medical terminology

Microsoft Word

EMR experience

Education

High School diploma or GED

Tools

EMR system

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.

Position Summary

Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Establish and maintain a positive attitude with patients and fellow employees by helping each other in areas when needed. Demonstrates knowledge of the age‑specific competencies and the skills necessary to provide services appropriate to the age and demographic served. Ability to establish and maintain working relationships with patients, employees and the public.

Essential Duties and Responsibilities

• Route telephone calls appropriately - triage nurse etc.
• Greets patients and visitors in a prompt, courteous and helpful manner.
• Enters patient information into the practice management system and performs computerized registration, appointment scheduling, and discharge activities in the electronic medical record.
• Verifies and updates necessary insurance information.
• Assists patients with ambulatory difficulties.
• Performs pre-registration on new patients prior to visit.
• Gives new patient orientation to all new patients.
• Maintains appointment schedules and follows office scheduling procedures, getting necessary and appropriate information and documentation to meet Meaningful Use and other regulatory requirements.
• Answers telephone by third ring, screens calls, takes detailed messages and provides (non‑medical) information as necessary.
• Collect payment at time of service when at check out.
• Screens visitors and responds to routine requests for information.
• Operates the office electronic medical record efficiently to complete daily tasks.
• Also, accesses the hospital’s electronic medical records to pull results for providers.
• Obtains accurate training to handle cash on a daily basis.
• Checks for appropriate referral.
• Invites patients to patient portal and educates them on using it.
• Weighs patients, check vitals, document medications and patient history, draw labs.

Required Qualifications

• High School graduate or GED.
• Prefer 3 years work experience, preferably in medical office setting or hospital.
• Knowledge of medical terminology desirable.
• Microsoft word experience, preferably experience on an electronic medical record.

Work Shift Details

Various, Must be available nights, weekends and holidays.

Department

SCMG URGENT CARE - NL.

Benefits for You

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full‑time and Part‑time employees which includes: Medical, Dental and Vision plans, Life Insurance, Flexible Spending Account, Other voluntary benefit plans, PTO and Sick time, 401(k) plan with a match, Wellness program, Tuition Reimbursement. Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below: $18.70 - $23.38 The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.

INSPIRING HEALTHY RELATIONSHIPS THROUGH AN INCLUSIVE CULTURE AT SILVER CROSS. Silver Cross