Patient Access Scheduler: Compassionate, Precise Scheduling

Silver Cross Hospital; Illinois; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

Flexible Spending Account

PTO and Sick time

401(k) with match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital is seeking a Central Scheduling Representative to schedule outpatient diagnostic testing in a busy call center. You will collect accurate demographic and insurance data over the phone and guide patients on test preparation and procedures.

The role emphasizes excellent customer service, privacy, and efficient use of multiple software systems. Shift typically covers first-day hours with weekdays availability in a health-care setting.

Qualifications

• High School diploma or equivalent.
• Medical terminology preferred but not required.
• Caring and compassionate service over the phone.
• Proficient with typing and multiple software systems.

Responsibilities

• Schedule outpatient diagnostic testing in a call center setting.
• Obtain accurate demographic and insurance information by phone.
• Provide patients with test preparation and procedure information.
• Maintain patient privacy and confidentiality.

Skills

Customer service

Phone etiquette

Typing

Multitasking

Communication skills

Education

High School diploma or equivalent

Medical terminology (preferred)

Tools

Microsoft Outlook

Microsoft Teams

Job description

Silver Cross Hospital is seeking a Central Scheduling Representative to schedule outpatient diagnostic testing in a busy call center. You will collect accurate demographic and insurance data over the phone and guide patients on test preparation and procedures.

The role emphasizes excellent customer service, privacy, and efficient use of multiple software systems. Shift typically covers first-day hours with weekdays availability in a health-care setting.