Compassionate Referral & Appointment Coordinator

Planned Systems International; Del Rio (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid leave

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Job summary

Planned Systems International is seeking a Referral Management Center Specialist to support a Military Treatment Facility. You will handle referrals, coordinate appointments, and maintain patient records with a focus on accuracy and service quality.

The role requires strong communication, medical terminology knowledge, and proficiency with EHRs, delivering professional care to patients and staff while ensuring confidentiality.

Qualifications

• Minimum one year of admin experience in a medical setting or similar.
• Demonstrated computer proficiency for EHR workflows.
• Reading, writing, speaking and understanding English fluently.
• Ability to obtain/maintain background check, credentials, and MTF access.
• Current Basic Life Support (BLS) certification and HIPAA training as required.

Responsibilities

• Answer incoming calls and assist patients and staff with referral questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments per MTF guidelines.
• Process referrals within established timeframes (routine, urgent, emergent).
• Coordinate referrals with outside providers or insurance when services are unavailable at the MTF.
• Maintain accurate referral documentation in MHS GENESIS and other systems.
• Educate patients on referral procedures, timelines, and appointments.
• Provide professional, courteous service while protecting patient confidentiality.

Skills

Medical terminology

Computer proficiency

English fluency

Education

High school diploma or equivalent

Job description

Planned Systems International is seeking a Referral Management Center Specialist to support a Military Treatment Facility. You will handle referrals, coordinate appointments, and maintain patient records with a focus on accuracy and service quality.

The role requires strong communication, medical terminology knowledge, and proficiency with EHRs, delivering professional care to patients and staff while ensuring confidentiality.