Referral Coordination Specialist

Planned Systems International, Inc.; Ellsworth Air Force Base (SD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid leave

Group medical, dental, vision

Disability insurance

Life insurance

401(k) with employer match

Tuition reimbursement

Job summary

QuarterLine, a Planned Systems International company, seeks a Referral Management Center Specialist to support military healthcare teams at an MTF. You will handle referral inquiries, review submissions, schedule specialty appointments, and ensure accurate documentation while protecting patient confidentiality.

Ideal candidates have medical terminology knowledge, 1 year of healthcare admin experience, and proficiency with electronic health records. US citizenship and U.S.

Qualifications

• US Citizen.

Responsibilities

• Answer incoming calls and assist patients and staff with referral-related questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments according to MTF guidelines.
• Process routine, urgent, and emergent referrals within established timeframes.
• Coordinate referrals with outside providers or insurance when services are not available at the MTF.
• Maintain accurate referral documentation in MHS GENESIS and other required systems.
• Educate patients on referral procedures, appointments, and expected timelines.
• Provide professional and courteous customer service while maintaining patient confidentiality.

Skills

Customer service

Referral coordination

Medical terminology

Medical scheduling

Insurance verification

EHR systems

English fluency

Education

High school diploma or equivalent

Tools

MHS GENESIS

Job description

QuarterLine, a Planned Systems International company, seeks a Referral Management Center Specialist to support military healthcare teams at an MTF. You will handle referral inquiries, review submissions, schedule specialty appointments, and ensure accurate documentation while protecting patient confidentiality.

Ideal candidates have medical terminology knowledge, 1 year of healthcare admin experience, and proficiency with electronic health records. US citizenship and U.S.