Referral Management Center Specialist

Planned Systems International, Inc.; Bellevue Second IV Precinct (NE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits package

Paid leave and holidays

Employer-sponsored retirement plan (e+

Pre-tax savings accounts

Job summary

QuarterLine, a PSI company, seeks a Referral Management Center Specialist to support healthcare teams at a Military Treatment Facility. You will handle referrals, coordinate appointments, and educate patients on timelines and procedures, ensuring confidentiality and quality service.

Ideal candidates have medical terminology knowledge, at least 1 year of medical administrative experience, and strong computer/EHR skills to manage referrals in the MHS GENESIS system.

Qualifications

• High school diploma or equivalent required.
• 1 year of administrative experience in a medical setting; referral management, scheduling, patient administration, or insurance verification preferred.
• Working knowledge of medical terminology.
• Proficiency with computer systems and ability to sustain EHR workflows; reading/writing/spoken English fluent.

Responsibilities

• Answer calls and assist patients and staff with referral questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments according to MTF guidelines.
• Process routine, urgent, and emergent referrals within established timeframes.
• Coordinate referrals with outside providers or insurance when services are not available at the MTF.
• Maintain accurate referral documentation in MHS GENESIS and other required systems.
• Educate patients on referral procedures, appointments, and timelines.
• Provide professional and courteous customer service while maintaining patient confidentiality.

Skills

Medical terminology

Keyboarding

English fluency

Customer service

Education

High school diploma or equivalent

Tools

MHS GENESIS

Job description

QuarterLine, a PSI company, seeks a Referral Management Center Specialist to support healthcare teams at a Military Treatment Facility. You will handle referrals, coordinate appointments, and educate patients on timelines and procedures, ensuring confidentiality and quality service.

Ideal candidates have medical terminology knowledge, at least 1 year of medical administrative experience, and strong computer/EHR skills to manage referrals in the MHS GENESIS system.