Compassionate Patient Services Specialist: Scheduling & Support

Baylor Scott & White Health; McKinney (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. You will assist patients with check-in/check-out, scheduling, insurance verification, and phone inquiries to ensure high-quality, patient-centered care.

The role requires strong communication and data-entry skills, ability to handle payments and maintain accurate records, and a calm, empathetic demeanor in a fast-paced environment.

Qualifications

• HS diploma or GED required.
• Less than 1 year of experience in a patient-facing role.
• Strong communication and empathy.
• Accurate data entry and ability to verify information for billing and scheduling.

Responsibilities

• Assist with patient duties including check-in/check-out, scheduling, and insurance verification.
• Verify patient demographics and enter changes into the system; direct patients to waiting areas.
• Accept payments for physician/clinic services and post charges; generate daily payment reports.
• Provide accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May assist with medical records duties as requested.

Skills

Listening

Interpersonal skills

Communication

Telephone etiquette

Data entry

Empathy

Education

High school diploma or GED

Job description

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. You will assist patients with check-in/check-out, scheduling, insurance verification, and phone inquiries to ensure high-quality, patient-centered care.

The role requires strong communication and data-entry skills, ability to handle payments and maintain accurate records, and a calm, empathetic demeanor in a fast-paced environment.