Patient Services Specialist I - Patient Care & Admin

Baylor Scott & White Health; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Immediate health and welfare benefits

401(k) with 5% match

Tuition Reimbursement

PTO accrual Day 1

Job summary

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or similar setting. The role handles patient relations, check-in and check-out, scheduling, insurance verification, and phone support to ensure high-quality, patient-centered care.

Duties include collecting insurance details, directing patients, posting payments, generating reports, and assisting with medical records as requested.

Qualifications

• HS Diploma or GED required.
• Less than 1 year experience in a patient-facing or administrative role preferred.
• Strong communication and data entry skills are essential.

Responsibilities

• Assist with patient duties including check-in/check-out and scheduling.
• Verify insurance information and patient demographics; enter changes into the system.
• Direct patients to waiting areas and answer routine inquiries about services and hours.
• Accept payments for services following established guidelines and post payments.
• Assist with medical records duties as requested.

Skills

Active listening

Phone etiquette

Data entry

Typing

Communication skills

Education

HS Diploma/GED

Job description

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or similar setting. The role handles patient relations, check-in and check-out, scheduling, insurance verification, and phone support to ensure high-quality, patient-centered care.

Duties include collecting insurance details, directing patients, posting payments, generating reports, and assisting with medical records as requested.