Compassionate Patient Scheduling Specialist

AdventHealth; Celebration (FL); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth Celebration in Florida is seeking a detail‑oriented patient access scheduler to manage outpatient test appointments, handle pre-registration, and maintain accurate patient records. This PRN daytime role requires excellent communication, organized multitasking, and the ability to work quickly in a fast-paced healthcare setting.

You will liaise with insurance, case managers and registrars, confirm verifications and benefits, and address scheduling or payment issues while upholding

Qualifications

• High School Diploma or equivalent is required.
• 1+ healthcare experience is required.
• 1+ patient scheduling or patient access experience preferred.
• Experience in office support or customer service preferred.

Responsibilities

• Manages scheduling requests for outpatient tests and schedules patient exams in a timely and professional manner.
• Maintains scheduling system to ensure it is accurate, up-to-date, and without conflicts.
• Completes pre-registration for patient clinical and financial data over the phone timely, accurately, and courteously.
• Maintains electronic records, ensuring accurate and up-to-date account information.
• Manages all incoming lines, specialty calls, and calls to providers.
• Presides over all forms of office communication including telephone, e-mail, and fax.
• Liaises with insurance providers, case managers, central business office, third-party Medicaid eligibility vendors, and registrars.
• Commands comprehensive knowledge of patient accounts related to scheduling, pre-registration, benefits eligibility, and payment.
• Confers with patients before visits to ensure preparedness and set clear expectations.
• Obtains necessary information for verifications, authorizations, and collection of benefits.
• Identifies and addresses potential scheduling, account, or payment issues.
• Obtains pre-certification and benefits compliant with patient’s insurance carrier rules and regulations in preparation for admission.
• Other duties as assigned.

Skills

Organizational skills

Verbal communication

Written communication

Typing 35 wpm

Multitasking

Customer service

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

Windows OS

Scheduling software

EMR/EHR systems

ICD-9/CPT knowledge

Job description

AdventHealth Celebration in Florida is seeking a detail‑oriented patient access scheduler to manage outpatient test appointments, handle pre-registration, and maintain accurate patient records. This PRN daytime role requires excellent communication, organized multitasking, and the ability to work quickly in a fast-paced healthcare setting.

You will liaise with insurance, case managers and registrars, confirm verifications and benefits, and address scheduling or payment issues while upholding