Empathy-First Patient Appointment Concierge

Florida Digestive Health Specialists; Tampa (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Florida Digestive Health Specialists seeks a Patient Appointment Scheduler to coordinate patient visits across 30 Florida locations. You will greet patients, schedule based on provider availability, verify insurance, and manage referrals to support a smooth patient experience.

Ideal candidates have a high school diploma, healthcare setting experience, and strong organizational and communication skills. Proficiency with scheduling software and EMR systems is preferred, and a compassionate,

Qualifications

• High school diploma or equivalent; medical office certification is a plus.
• Experience in a healthcare setting, especially appointment scheduling or customer service.
• Excellent verbal and written communication with patients and healthcare professionals.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Empathetic and compassionate demeanor with professional conduct.
• Proficiency in scheduling software and EMR systems.
• Meticulous attention to detail in patient records and scheduling.
• Ability to collaborate with colleagues and contribute to a positive environment.
• Willingness to adapt to changing priorities and schedules.

Responsibilities

• Greet patients and schedule appointments efficiently based on provider availability and patient preferences.
• Handle inbound calls and inquiries regarding appointments with professionalism and empathy.
• Maintain accurate patient records and ensure information is up to date.
• Protect patient confidentiality and privacy of medical, personal, and financial data.
• Verify patient insurance coverage and communicate details to the chart.
• Collaborate with medical and administrative staff to ensure smooth patient flow.
• Process referrals and obtain necessary authorizations for timely follow-up.
• Address patient concerns and escalate complex issues as needed.
• Follow policies and procedures; assist with other administrative tasks as assigned.

Skills

Communication

Organizational skills

Empathy

Scheduling software

EMR proficiency

Multitasking

Education

High school diploma

Medical office certification

Tools

Scheduling software

EMR systems

Job description

Florida Digestive Health Specialists seeks a Patient Appointment Scheduler to coordinate patient visits across 30 Florida locations. You will greet patients, schedule based on provider availability, verify insurance, and manage referrals to support a smooth patient experience.

Ideal candidates have a high school diploma, healthcare setting experience, and strong organizational and communication skills. Proficiency with scheduling software and EMR systems is preferred, and a compassionate,