Outpatient Scheduling Coordinator - Multi‑Practice

Orlando Health, Inc.; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Orlando Health, Inc. is seeking a Scheduling Coordinator to communicate with physicians, patients, and departments to schedule, reschedule and cancel tests and procedures. The role requires accuracy, strong phone etiquette, and customer service orientation.

You will maintain schedules, use registration and scheduling systems, understand ICD-9/ICD-10 and CPT codes as needed, and ensure daily changes are relayed to staff while upholding patient-first service standards.

Qualifications

• High school diploma or equivalent required.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One year of retail, customer service or health care experience preferred.
• Computer experience required.

Responsibilities

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Maintains regular, punctual attendance consistent with Orlando Health policies and procedures.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Medical terminology course within 90 days of hire

Tools

Computer proficiency

Job description

Orlando Health, Inc. is seeking a Scheduling Coordinator to communicate with physicians, patients, and departments to schedule, reschedule and cancel tests and procedures. The role requires accuracy, strong phone etiquette, and customer service orientation.

You will maintain schedules, use registration and scheduling systems, understand ICD-9/ICD-10 and CPT codes as needed, and ensure daily changes are relayed to staff while upholding patient-first service standards.