Compassionate Patient Experience Specialist

Advocate Health; Macon (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health is seeking a courteous Front Desk/Patient Access representative to support patient registration, insurance verification, scheduling, and billing assistance. You will interact with patients and families in sensitive situations, uphold patient confidentiality, and contribute to a positive, seamless experience at the front desk.

This role emphasizes strong communication, ability to work in a fast-paced setting, and accurate data entry with medical records systems.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Education

High School Diploma or GED

Job description

Advocate Health is seeking a courteous Front Desk/Patient Access representative to support patient registration, insurance verification, scheduling, and billing assistance. You will interact with patients and families in sensitive situations, uphold patient confidentiality, and contribute to a positive, seamless experience at the front desk.

This role emphasizes strong communication, ability to work in a fast-paced setting, and accurate data entry with medical records systems.