Travel-Ready Patient Experience Front Desk Specialist

Advocate Health; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Advocate Health is seeking a patient-focused Front Desk Specialist to support patient registration, insurance verification, scheduling, and billing-related tasks. The role emphasizes exceptional customer service and accurate handling of sensitive health information.

Must be able to work in a fast-paced office environment; strong computer skills and prior medical records experience are preferred. Travel to Ballentyne may be required; schedule is Monday–Friday, 8am–5pm.

Qualifications

• High School Diploma or GED required.
• Experience in customer relations is required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills when interacting with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment; can work independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, and front desk activities.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a patient-focused Front Desk Specialist to support patient registration, insurance verification, scheduling, and billing-related tasks. The role emphasizes exceptional customer service and accurate handling of sensitive health information.

Must be able to work in a fast-paced office environment; strong computer skills and prior medical records experience are preferred. Travel to Ballentyne may be required; schedule is Monday–Friday, 8am–5pm.