Compassionate Patient Services Specialist

Advocate Health; Charlotte (NC); In loco; USD 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

Advocate Health seeks a patient access professional to deliver compassionate front-desk service and accurate registration. You will verify insurance, schedule visits, and assist billing as needed, ensuring a smooth patient experience.

Strong interpersonal, teamwork, and problem-solving skills are essential in a fast-paced setting. You will handle sensitive information, uphold healthcare regulations, and use front-end technology to support patient flow.

Competenze

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Mansioni

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Conoscenze

Interpersonal skills

Customer service

Critical thinking

Teamwork

Independent work

Front desk interaction

Formazione

High School Diploma or GED

Strumenti

Medical Records Software

Descrizione del lavoro

Advocate Health seeks a patient access professional to deliver compassionate front-desk service and accurate registration. You will verify insurance, schedule visits, and assist billing as needed, ensuring a smooth patient experience.

Strong interpersonal, teamwork, and problem-solving skills are essential in a fast-paced setting. You will handle sensitive information, uphold healthcare regulations, and use front-end technology to support patient flow.