Patient Access Specialist – Front Desk & Registration

Intuitive-Health; Hilton Head Island (SC); On-site; USD 32,000 - 45,000; Full time

Job summary

Intuitive Health is hiring a Patient Access Advocate for full-time days to greet patients, register demographics and insurance, and collect payments. The role ensures a welcoming environment and accurate recordkeeping to support clinical staff and smooth patient flow.

The ideal candidate demonstrates customer service skills, basic computer proficiency, and the ability to multitask in a fast-paced healthcare setting, while maintaining HIPAA compliance and professional communication.

Qualifications

• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.

Skills

Customer service

Communication skills

Multitasking

HIPAA compliance

Phone etiquette

Education

High school diploma or GED

Tools

EMR/EHR software

Microsoft Office

Job description

Intuitive Health is hiring a Patient Access Advocate for full-time days to greet patients, register demographics and insurance, and collect payments. The role ensures a welcoming environment and accurate recordkeeping to support clinical staff and smooth patient flow.

The ideal candidate demonstrates customer service skills, basic computer proficiency, and the ability to multitask in a fast-paced healthcare setting, while maintaining HIPAA compliance and professional communication.