Front Desk Patient Experience Specialist

Advocate Health; Concord (NC); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Advocate Health seeks a front desk/registration specialist to deliver warm, patient-centered service at the Concord location. You will handle patient registration, verify insurance, coordinate scheduling, and support billing processes, ensuring accuracy and confidentiality.

The role requires High School Diploma or GED, strong computer skills, and prior front desk or medical records experience. Knowledge of medical software is preferred and involvement in a fast-paced clinical setting is expected.

Qualifications

• High school diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsabilités

• Provide exemplary customer service to create a positive patient experience.
• Interact with patients and families with empathy in sensitive situations.
• Demonstrate critical thinking and decisive judgment in a fast-paced environment.
• Manage patient registration, insurance verification, scheduling, and billing-related activities with accuracy.
• Encourage use of front-end technology during registration.
• Maintain confidential patient information and assist billing as needed.
• Be familiar with emergency codes and healthcare regulations.
• Monitor and manage inventory of medications and supplies as required.

Connaissances

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Communication

Formation

High School Diploma or GED

Outils

Medical Records Software

Description du poste

Advocate Health seeks a front desk/registration specialist to deliver warm, patient-centered service at the Concord location. You will handle patient registration, verify insurance, coordinate scheduling, and support billing processes, ensuring accuracy and confidentiality.

The role requires High School Diploma or GED, strong computer skills, and prior front desk or medical records experience. Knowledge of medical software is preferred and involvement in a fast-paced clinical setting is expected.