Compassionate Patient Experience Specialist

Cleveland Clinic; Akron (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic is seeking a Patient Service Specialist to deliver a patient-first experience, handle registration, scheduling and insurance tasks, and support care teams. The role emphasizes courteous interactions, accurate data entry, and effective use of MyChart and Appointment Pass to streamline patient visits.

The position requires a High School Diploma or higher, with additional degrees optional, and the ability to work Monday through Thursday 11:00 a.m. to 6:00 p.m.

Qualifications

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR Associate's Degree and one year of experience
• OR Bachelor's Degree
• Ability to perform basic math sufficient to process insurance co-pays
• Working knowledge of PC window applications

Responsibilities

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service experience

Basic math skills

Attention to detail

Education

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Tools

MyChart

Appointment Pass

Job description

Cleveland Clinic is seeking a Patient Service Specialist to deliver a patient-first experience, handle registration, scheduling and insurance tasks, and support care teams. The role emphasizes courteous interactions, accurate data entry, and effective use of MyChart and Appointment Pass to streamline patient visits.

The position requires a High School Diploma or higher, with additional degrees optional, and the ability to work Monday through Thursday 11:00 a.m. to 6:00 p.m.