Compassionate Patient Care Navigator & Scheduler

Concord Hospital Health System; Concord (NH); On-site; USD 25,000 - 39,000; Full time

Job summary

Concord Hospital Health System is seeking a Patient Care Coordinator to support patient registration, referral coordination, and front-desk operations. This role requires delivering timely, compassionate service and coordinating care across departments.

The ideal candidate has strong customer service experience and working knowledge of medical office operations, including scheduling, registrations, and EMR systems.

Qualifications

• High school diploma or GED required; annual registration competency exam.
• Proven customer service experience in a medical or public setting.
• Knowledge of medical office operations, including scheduling, registration, EMR, patient flow, billing, coding, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory awareness.

Responsibilities

• Greets and arrival patients; secures signatures; follows policies and procedures.
• Obtains and verifies insurance and demographic information; performs collection education and reconciles lists/reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information and maintains medical records.
• Processes and routes all incoming calls and inquiries from departments and practices.
• Schedules, confirms or reschedules patient appointments and manages Televox reports; promotes enrollment.
• Distributes mail, faxes and electronic desktops; informs patients about form completion requests.
• Supports a patient-centered medical home culture.
• Works independently and with a team on projects and events.

Skills

Customer service

Medical office operations

Scheduling

Registration

EMR knowledge

Patient flow

Billing

Referral coordination

Education

High School Diploma or GED

Registration competency exam

Tools

Electronic Medical Records (EMR)

Job description

Concord Hospital Health System is seeking a Patient Care Coordinator to support patient registration, referral coordination, and front-desk operations. This role requires delivering timely, compassionate service and coordinating care across departments.

The ideal candidate has strong customer service experience and working knowledge of medical office operations, including scheduling, registrations, and EMR systems.