Compassionate Patient Care Assistant

Houston Methodist; Houston (TX); On-site; USD 42,981,000 - 54,443,000; Full time

Job summary

Houston Methodist Willowbrook Hospital is seeking a Patient Care Assistant/Unit Administrative Assistant (PCA/UAA) to support the interprofessional team in delivering high quality, cost-effective care. The role includes basic nursing assistant tasks under supervision and coordination with the Operations Administrator.

The PCA/UAA handles calls, bed management, documentations, and unit workflow, while upholding ICARE values of Integrity, Compassion, Accountability, Respect and Excellence.

Qualifications

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Performs basic patient care activities of daily living (ADL’s) within unit specific defined limits and job scope, such as assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity
• Ability to operate and troubleshoot equipment (fax, PC, printers, telephones, etc.)
• Proficient computer application skills

Responsibilities

• Answers incoming telephone calls for the unit and transfers as appropriate. Facilitates and supports effective throughput with timely communication. Greets patients and visitors to the unit, assisting with directions, information and guidance. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution, responding positively to requests for assistance.
• Interacts with peers, staff, and physicians in a supportive and respectful manner. Encourages open communication to achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional. Collaborates with all members of the interprofessional team by actively communicating and reporting pertinent patient care information in a clear and timely manner.
• Provides contributions towards improvement of department scores for employee engagement, i.e., peer-to-peer accountability.

Skills

English proficiency

Communication

Basic patient care

ADL support

Equipment operation

Education

High School diploma or equivalent

Tools

Fax machines

PC

Printers

Telephone

Job description

Houston Methodist Willowbrook Hospital is seeking a Patient Care Assistant/Unit Administrative Assistant (PCA/UAA) to support the interprofessional team in delivering high quality, cost-effective care. The role includes basic nursing assistant tasks under supervision and coordination with the Operations Administrator.

The PCA/UAA handles calls, bed management, documentations, and unit workflow, while upholding ICARE values of Integrity, Compassion, Accountability, Respect and Excellence.