Compassionate Patient Access Specialist

Allina Health; Town of River Falls (WI); On-site; USD 29,000 - 39,000; Part time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Tuition Reimbursement

Job summary

Allina Health is seeking a Casual (0.0 FTE) registration professional for the Medical Surgical Unit in River Falls, WI. You will greet patients, collect demographics and insurance data, and guide them through check-in and paperwork for appointments or procedures.

Responsibilities include verifying benefits, collecting co-pays, answering questions about financial assistance, and directing patients to their next steps. This role supports a patient-centered, efficient revenue cycle workflow.

Qualifications

• 0 to 2 years of customer service experience
• 0 to 2 years of general office experience
• 0 to 2 years of experience using computer including Microsoft Word, Excel, and Outlook

Responsibilities

• Greets and welcomes patient in person.
• Collects demographic and insurance information.
• Checks in or interviews patient to complete appropriate paperwork.
• Directs patient to their appointment or procedure.
• May assist in scheduling add-on appointments.
• Verifies eligibility and benefits information for payers and interprets results.
• Obtains signatures from patients as needed.
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available.
• Refers complex questions as needed.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• Assists patient in completion of request for information forms and submits to appropriate department.
• May gather medical record information from all departments for collection.
• May mentor new staff.
• Other duties as assigned.

Skills

Customer service

Office experience

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Allina Health is seeking a Casual (0.0 FTE) registration professional for the Medical Surgical Unit in River Falls, WI. You will greet patients, collect demographics and insurance data, and guide them through check-in and paperwork for appointments or procedures.

Responsibilities include verifying benefits, collecting co-pays, answering questions about financial assistance, and directing patients to their next steps. This role supports a patient-centered, efficient revenue cycle workflow.