Patient Access Associate — Welcoming Patients

UnitedHealth Group; Town of River Falls (WI); On-site; Confidential; Full time

Benefits offered by this job

Sign-on bonus

Job summary

UnitedHealth Group in River Falls, WI is seeking a patient access representative to greet patients and guide them through the standard registration process, collecting demographic and financial data and entering information into the electronic medical record.

This role requires basic customer service experience, proficiency with Microsoft Office, and the ability to work a 6:45am–4:00pm shift in a rotating schedule; training lasts about three weeks.

Qualifications

• 6+ months of customer service experience.
• Intermediate proficiency with Microsoft Office products.
• Ability to work 8 hour shifts between the hours of 6:45am - 4:00pm in the rotating schedule: Week 1: Mon, Wed, Fri; Week 2: Mon, Wed.
• Must be 18 years of age or older.
• Must be able to work full time during training for about 3 weeks

Responsibilities

• Greets and welcomes patient in person.
• Collects demographic and insurance information.
• Checks in or interviews patients to complete appropriate paperwork.
• Directs patient to their appointment or procedure.
• May assist in scheduling add-on appointments.
• Verifies eligibility and benefits information for payers and interprets results.
• Obtains signatures from patients as needed.
• Collects co-pay or deductibles and responds to questions regarding financial assistance programs available.
• Uses resources, tools, and procedures to complete accounts in assigned work queues.
• May gather medical record information from all departments for collection.

Skills

Customer service experience

Communication skills

Tools

Microsoft Office

Job description

UnitedHealth Group in River Falls, WI is seeking a patient access representative to greet patients and guide them through the standard registration process, collecting demographic and financial data and entering information into the electronic medical record.

This role requires basic customer service experience, proficiency with Microsoft Office, and the ability to work a 6:45am–4:00pm shift in a rotating schedule; training lasts about three weeks.