Senior Patient Access - Registration, Insurance & Billing

UnitedHealth Group; Town of River Falls (WI); On-site; Confidential; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits package

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group in River Falls, WI seeks a patient registration specialist to greet patients, collect demographic and insurance data, and complete the standard registration process in the electronic medical record system.

The role requires coordinating with scheduling, verifying insurance, explaining costs, and assisting with financial counseling as needed. You will work in a healthcare setting with rotating early shifts and contribute to accurate, customer-focused service.

Qualifications

• 2+ years of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other setting that engages with customers.
• 1+ years of revenue cycle experience in a healthcare/hospital setting (clinic/hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow up, benefits eligibility, etc)
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work 8 hour shifts between the hours of 7:00am - 4:00pm, in a rotating schedule.
• Must be 18 years or older.

Responsibilities

• Greets and welcomes patients in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete the registration process
• Obtains signatures from patients as needed
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolves claim issues and registration errors on patient accounts and in assigned work queues
• Uses resources, tools and procedures to complete registrations for complex accounts
• Verifies insurance eligibility and benefits information for payers and interprets results, focusing on complex billing situations
• Obtains cost information and explains information to patients
• Collects on patient financial obligations
• Handles complex questions as needed
• Screening and approve patients for financial assistance programs and financial counsel as needed.
• Provides technical or functional direction for employees
• Assists patient in completion of request for information forms and submits to appropriate department
• Provide customer service for inbound and outbound telephone calls
• Identifies and escalates trends to leadership related to daily site activities
• Participates in the orientation and training of employees and provides feedback to leadership
• Exhibits behaviors and expectations that are consistent with leadership roles
• Assists and supports team in all roles
• Other duties as assigned

Skills

Customer service

Revenue cycle

Microsoft Office

Tools

Microsoft Office

Job description

UnitedHealth Group in River Falls, WI seeks a patient registration specialist to greet patients, collect demographic and insurance data, and complete the standard registration process in the electronic medical record system.

The role requires coordinating with scheduling, verifying insurance, explaining costs, and assisting with financial counseling as needed. You will work in a healthcare setting with rotating early shifts and contribute to accurate, customer-focused service.