Patient Access Specialist: Caring Check-In & Billing Help

Allina Health

United States

On-site

USD 50,000 - 68,000

Full time

14 days+

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Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Tuition Reimbursement

Job summary

Allina Health is seeking a patient access representative for the Revenue Cycle Management department in Minnesota. This 0.7 FTE role covers day/evening shifts, with every-other weekend work, and a four-week training program.

Primary duties include greeting patients, collecting demographics and insurance data, checking in patients, guiding them to appointments, and documenting in the EMR. The position requires 18+, 2–5 years in revenue cycle and customer service, and proficiency with EMR and MS

Qualifications

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
2 to 5 years of revenue cycle experience
2 to 5 years of customer service experience
0 to 2 years of general office experience
0 to 2 years of experience using computers including an electronic medical record, Microsoft Word, Excel and Outlook

Responsibilities

Greets and welcomes patient in person.
Collects demographic and insurance information.
Checks in or interviews patient to complete appropriate paperwork.
Directs patient to their appointment or procedure.
Documents any issues and resolutions in electronic medical record.
May assist in scheduling add-on appointments.
Verifies eligibility and benefits information for payers and interprets results.
Obtains cost information and explains information to patient if necessary.
Obtains signatures from patients as needed.
Collects co-pay or deductibles.
Determines patient need for financial counseling and offers to explain resources available.
May order supplies in designated work area.
Uses resources, tools and procedures to complete accounts in assigned work queues.
Assists patient in completion of request for information forms and submits to appropriate department.
May gather medical record information from all departments for collection and distribution.
May mentor new staff.
Other duties as assigned.