Compassionate Patient Access Specialist

Ochsner Health; St. George (LA); On-site; USD 30,000 - 44,000; Full time

Job summary

Ochsner Health in Louisiana is seeking a patient access specialist to greet patients, schedule appointments, and complete check-in for hospital visits. This role requires clear communication, accuracy in data entry, and adherence to confidentiality and billing guidelines.

You will verify patient information, collect co-pays, and explain insurance benefits, working closely with multiple departments to ensure a smooth patient experience.

Qualifications

• Must have computer skills and data entry ability.
• Excellent verbal and written communication.
• Proficient with Windows applications and role-specific software.
• Strong interpersonal and organizational skills.
• Knowledge of healthcare billing regulations.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create, activate, and complete scheduling, clinic registration, or hospital admission process.
• Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility.
• Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including privacy, introduction, and communication style.
• Other related duties as required.

Skills

Customer service

Data entry

Communication skills

Knowledge of billing regulations

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Associate's degree

Tools

Windows applications

Job description

Ochsner Health in Louisiana is seeking a patient access specialist to greet patients, schedule appointments, and complete check-in for hospital visits. This role requires clear communication, accuracy in data entry, and adherence to confidentiality and billing guidelines.

You will verify patient information, collect co-pays, and explain insurance benefits, working closely with multiple departments to ensure a smooth patient experience.