Compassionate Patient Access & Registration Specialist

Ochsner Health; Louisiana; On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health in Louisiana is seeking a patient access representative to greet patients, schedule appointments, and complete check-in/admission processes while ensuring accurate data and insurance verification.

You will handle at-service collections, assist across patient and payer types, and deliver friendly, professional service in a fast-paced healthcare setting. A high school diploma is required; associate’s degree and CHAM/CHAA certifications are a plus.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in hospital/clinic/customer service environment.
• Preferred certifications: CHAM, CHAA, Medical Assistant or similar.

Responsibilities

• Greet patients and guests courteously in person or by phone.
• Initiate scheduling, check-in, or admission processes.
• Verify demographical data and insurance information for accuracy.
• Collect co-pays and self-pay portions; explain insurance benefits.
• Balance cash drawer and process deposits.
• Collaborate with other departments to ensure smooth patient experience.

Skills

Customer service

Data entry

Verbal communication

Written communication

Windows proficiency

Interpersonal skills

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Associate’s degree

Tools

EHR systems

Billing software

Job description

Ochsner Health in Louisiana is seeking a patient access representative to greet patients, schedule appointments, and complete check-in/admission processes while ensuring accurate data and insurance verification.

You will handle at-service collections, assist across patient and payer types, and deliver friendly, professional service in a fast-paced healthcare setting. A high school diploma is required; associate’s degree and CHAM/CHAA certifications are a plus.