Compassionate Patient Access Specialist

ochsner; Baton Rouge (LA); On-site; USD 26,000 - 38,000; Full time

Job summary

Ochsner Health in Baton Rouge seeks a friendly, detail-oriented patient access representative to greet patients by phone and in person, schedule appointments, and manage check-in and admission processes.

You will verify demographic data, explain insurance benefits, collect copays, and support multiple revenue-cycle tasks while maintaining privacy and professionalism in a fast-paced environment.

Qualifications

• Must have computer skills and dexterity for data entry and retrieval.
• Effective verbal and written communication and professional presentation.
• Proficient with Windows-style applications and role-specific software.
• Strong interpersonal and organizational abilities.
• Knowledge of healthcare insurance benefits and payer guidelines.
• Ability to handle high-stress situations with professionalism.

Responsibilities

• Provide excellent customer service to patients and guests.
• Create, activate, and complete scheduling, registration, or admission.
• Ensure all forms are completed and documents are accurate.
• Gather and input patient demographics and financial information; explain benefits and collect payments.
• Perform financial analysis and inform patient of responsibility.
• Balance cash drawer daily and prepare deposits.
• Respectful collaboration with staff and maintain privacy.
• Adapt communication to patient population and obtain permissions.

Skills

Data entry

Communication skills

Customer service

Billing knowledge

Attention to detail

Education

High school diploma

Associate's degree

Tools

Windows

Medical software

Job description

Ochsner Health in Baton Rouge seeks a friendly, detail-oriented patient access representative to greet patients by phone and in person, schedule appointments, and manage check-in and admission processes.

You will verify demographic data, explain insurance benefits, collect copays, and support multiple revenue-cycle tasks while maintaining privacy and professionalism in a fast-paced environment.